30-Day Return Policy: We try to make returns as easy as possible for our on-line customers. Please contact us immediately if you have any problems with your purchase either on our website's contact page or via email at www.americasbestkoifood@gmail.com.
Returns are accepted within 30 days from the day the customer receives the item.
We sell only dry-pellet bagged fish foods, which are packaged promptly upon receipt of an order. About 99% of items will get to the customer without any problems, but unfortunately shipping problems do happen - packages get lost, delivered to the wrong address, or damaged.
If you receive an incorrect item: Just send us a message, and we will send a replacement asap. If you prefer to return the incorrect item, we will send you a return shipping label.
If you receive a damaged item: If the shipping box and bag is ripped and pellets have been lost, please take a photo and send it to us - we need this for claim purposes. We will replace asap at no extra charge. Inspect the pellets in a damaged bag to make sure they have not gotten wet or molded before feeding to your fish.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and your refund will be processed within 24 hours. A credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at americasbestkoifood@gmail.com.
Replacements: We generally replace only items that have been received incorrectly or damaged in transit. If you see that you have received the wrong item, send us an email, and we will send a replacement without the need for a return.
If you receive an item damaged in transit, please send us an email with a photo attached and we will send a replacement without the need for a return.
Exchanges: Did you purchase the wrong product or pellet size? If a customer has a desire to exchange one product for another, a request should be sent to americasbestkoifood@gmail.com. Items to be exchanged must be returned to: America's Best Koi Food 100 East Boone Street Redfield, AR 72132
We will send the customer a return shipping label for the item to be replaced.
Exchange Fees: No fee is charged for even exchanges (each item is the same price). If the buyer requests to exchange for an item of lesser or greater value, a full refund will be applied for the item being exchanged, and the buyer may then purchase the preferred item.
Shipping: Returned items should be mailed to: America's Best Koi Food 100 East Boone Street Redfield, AR 72132
